Shipping & returns

Shipping

Shipping is free of charge, with the exception of some clearance items which are already heavily reduced.

Orders of in-stock items will be dispatched no later than the next working day following the order.

If an item is not in stock, the purchaser will be contacted on the same day as the order is placed to provide a lead time.

All items are shipped with either Royal Mail, Fedex, UPS or DHL depending on size and value. On occasion when a palletised delivery is needed The Pallet Network is used.

Please note – many of our items are made to order by the manufacturer and lead times of 4 weeks (or longer) are not uncommon. To avoid disappointment please call first for an accurate lead time when considering a purchase.

Returns

Online / Mail Order:

Purchases can be returned within 14 days of date of delivery for a full refund, as long as it is in ‘as new’ unopened condition.

If the product has been opened and it can no longer be resold as ‘new’ a 10% restocking fee will be applied.

Return postage is the responsibility of the buyer, using a fully insured and tracked service is recommended.

In-Store / Post Demonstration:

If a product is purchased in-store after a demonstration, or if a product has been demonstrated at home or been subject to a home loan then a 20% restocking fee will be applied.

Faulty Items:

If an item becomes faulty within 30 days a refund, replacement or repair will be arranged according to your preference.

After 30 days within the warranty period a repair will be arranged.